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Collectors Empire Shipping Practices
Once your order is received by Collectors Empire, we will process the order and arrange to have it shipped by an accredited Freight Company to the address indicated in the order. Collectors Empire will be bound by the Freight Company’s International and Domestic terms and conditions of transport.


Collectors Empire will endeavour to ship the goods within two (2) weeks of receipt of your payment. You will be advised by email of any delays or if a backorder exists based on supply of specific materials.


A copy of the order and statement confirming payment will also be enclosed with every shipment but we also recommend that you retain a copy of the “verification email via on our online shop” as a temporary receipt as evidence of purchase and for any inquiry purposes prior to delivery.


International shipments may incur added taxes and/or duties upon arrival into the country of destination. The amount charged will depend on the destination of the shipment. As the customer, you are responsible for the payment of any local taxes and duties that are applied by customs.


Orders that cannot be filled
If Collectors Empire cannot fill an order for any reason, we will notify you within 48/72 hours by email and ask how you would like to proceed. Collectors Empire will not deduct payment from your credit card for any order that cannot be filled.


Collectors Empire Refund Policy
Collectors Empire will supply you “our customer”, with a full refund or exchange if the goods you receive are faulty or do not function in the way it is intended. All refunds are subject to notification to Collectors Empire in writing within 5 business days of receipt of the goods. If the refund is approved, it will be made directly to your nominated Credit Card account.

A refund will not be issued in the following circumstances:
1) Where no proof of purchase is offered or the proof offered is questionable or not verifiable.
2) The customer simply changes their mind.
3) The customer finds similar goods cheaper elsewhere.
4) The goods were damaged after the purchase, unless the damage is a result of the normal, recommended use of the goods.

Collectors Empire Return Policy
Simply email Collectors Empire to obtain a “Return Authorisation Code; it is essential that you provide full details of your original order i.e: order ID, order date, your name, your email address, your mailing address; and a brief but clear statement outlining the problem with the product.

Packing and Sending Your Return

You must include the original shipping document that you received with your original order. This will aid us to speed up the refund/return process. In addition you must send back the goods purchased to: Collectors Empire Customer Care to the originating shipper’s address on the consignment note.

Collectors Empire Retention of Title Policy
Right and Title to the product(s) and/or services supplied by Collectors Empire will only pass to the Buyer upon receipt of payment in full of the amount of purchase including any and all associated taxes and charges to Collectors Empire.

Statement of Export Restrictions
Collectors Empire does not apply any restrictions and to its knowledge there are no restrictions applied to the export sales of Tamashii’s products and services world wide.

Consumer Data Policy
Your data is securely stored on encrypted servers. Credit card numbers are not recorded on our system, your data and credit card information resides on the “PayPal System” and all transactions are processed using 128bit SSL encryption technology. Collectors Empire will retain your basic contact information such as; name, address and contact details for customer support and ongoing customer sale purposes. This information is held secure on our servers will not be sold or passed on to any 3rd party without your express permission in writing.

Your Security
Collectors Empire’s order pages (via PayPal) encrypts your credit card number prior to transmission over the Internet using secure socket layer (SSL) encryption technology. This technology works best when the site is viewed using Firefox or Microsoft's Internet Explorer.

Policy for Transmission
This information is posted on the “PayPal” website.

Privacy policy
Collectors Empire takes the “Privacy Principles” very seriously and we understand the importance of maintaining the privacy of our customers. Collectors Empire gathers basic personal and financial information; however we do not on sell, trade, or make available any customer information to any 3rd party, except where required by law. Our hosting providers also employ added layers of security and procedures to protect all our and your information from unauthorised access.

Why do we gather information?
Collectors Empire uses the information we collect to process your orders, to provide an enhanced and more personalised shopping experience and to inform you of new products, services and special offers.

What information do we gather?
Depending on the type of interaction and order process that you undertake with Collectors Empire; our automated web processes may gather the following information: your name, telephone number, mail address, billing information (partial credit card number (not the entire number), expiration date and billing address), products and/or services purchased. The same or similar level of information gathering may also apply to anyone purchasing our products and/or services as a gift.

How we use "cookies"
A "cookie" is a small harmless file stored on your computer which gives you a numeric user ID and stores basic information. Collectors Empire use cookies to inform us that you are an existing or prior customer and to provide certain features to you, but we do not store any personal information (except your name) or financial information about you using cookies. Most web browsers automatically accept cookies, but you can also instruct your browser to prevent the use of cookies. However, if you disable this feature, certain aspects of Collectors Empire.biz may not function properly.

How to stop receiving mail outs and offers from Collectors Empire
If you prefer not to receive any further product information and/or promotional material from Collectors Empire; simple send us an email via feedback@collectorsempire.biz with UNSUBSCRIBE in the subject line.

Corrections
If you would like to update or correct information previously provided to us, please send an email via accounts@collectorsempire.biz with UPDATE or CORRECTION in the subject line and provide us the information.

Your Consent and Changes to this Policy
Subject to the various provisions outlined on this web site; by using our site, you consent to the collection and use of information by us and the terms of this Privacy Policy. We may change our Privacy Policy from time to time and we will post those changes so that you are always aware of what information we collect, and how we use it.

Your Comments
Collectors Empire encourages feedback concerning our products, services and policies. Please send your comments and questions to feedback@collectorsempire.biz